Privacy Policy

Information We Collect

We collect information that you provide directly to us when purchasing an eSIM, creating an account, or contacting our support team. This includes:

• Full name and email address
• Payment information (processed securely via Stripe — we never store your card details)
• Device type and compatibility information
• Country of residence and travel destination
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, access times, and referring URLs
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use the information we collect to:

• Process your eSIM purchase and deliver your QR code
• Provide customer support via WhatsApp and email
• Send order confirmations and service-related communications
• Improve our website, services, and user experience
• Detect and prevent fraud or unauthorized use
• Comply with legal obligations

Data Sharing

We do not sell your personal data. We may share your information with:

• Payment processors (Stripe) for secure transaction processing
• Telecommunications partners who provide eSIM connectivity — they only receive the minimal technical data needed to activate your service (such as IMSI and MSISDN identifiers), not your personal details
• Service providers who assist with website hosting, analytics, and customer support
• Law enforcement or regulatory authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted through Stripe. Communications with our network partners use end-to-end encryption (HTTPS, SFTP, SSH).

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Once this period ends, your data is securely deleted or anonymized. Typically, we retain customer data for up to 2 years after your last purchase, unless a longer period is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — correct any inaccurate information
• Right to erasure — request deletion of your data in certain circumstances
• Right to restriction — request that we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — challenge processing based on our legitimate interests

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: