Got Questions? We've Got Answers.

Is my phone compatible with eSIM?

Most modern smartphones support eSIM, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other models. Your phone must be carrier-unlocked. If you're unsure, contact us on WhatsApp and we'll check for you — free of charge.

When does my plan start?

Your plan starts when you first connect to a network in Brazil — not when you purchase or install the eSIM. So you can buy and set it up days before your trip without losing a single day.

Is it truly unlimited data?

Yes. There are no daily data caps and no speed throttling. You get full-speed unlimited data for the entire duration of your plan. Stream, video call, navigate — use as much as you want.

Can I use hotspot / tethering?

Yes, hotspot and tethering are included at no extra cost. Share your connection with your laptop, tablet, or travel companion's phone.

Is it 4G or 5G?

FlyConnecta connects to 4G LTE networks across Brazil, with 5G access in supported areas. You'll always get the fastest connection available in your location.

What if I need help?

We offer 24/7 real human support via WhatsApp. No bots, no ticket queues. Send us a message anytime and you'll get a response within minutes — even at 3 AM.

Do I need to remove my physical SIM?

No. Most modern phones support dual SIM — your physical SIM and eSIM work side by side. Keep your home number for calls and texts, and use the FlyConnecta eSIM for data in Brazil.

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